SPS in Toronto is seeking a Lead Customer Service Associate to guide the front-line team, ensuring exceptional service while supporting daily operations and policy adherence.
You will coach agents, handle escalations, monitor performance, and help with onboarding. The role emphasizes a positive, customer-focused setting and collaboration with management to improve service standards. The position offers growth prospects and a comprehensive perks package.
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📌 Customer Service Team Lead Toronto (Canada)
🏢 SPS
📍 Canada