Job Overview

We are seeking a agile and organized Dispatcher/Customer Service qualified to join our team! Your energetic approach will ensure smooth operations, timely deliveries, and satisfied clients.

Duties
Dispatch and coordinate drivers for Canada-wide and cross-border loads.
Assign trucks, trailers, loads, pickup and delivery appointments.
Plan efficient routes and manage driver schedules.
Monitor trucks and drivers using GPS/ELD tracking systems.
Communicate with drivers throughout their trips and provide dispatch instructions.
Coordinate with customers, brokers, shippers and receivers.
Track pickups, deliveries, delays and shipment status.
Handle breakdowns, delays, missed appointments and other operational issues.
Ensure drivers have required load and transportation documents.
Coordinate border-crossing and customs documentation when required.
Monitor driver hours, logs and compliance requirements.
Coordinate with maintenance regarding truck and trailer issues.
Maintain accurate dispatch, trip and delivery records.
Provide daily updates to management regarding fleet and load status.
Follow company safety policies and transportation regulations.




Reduce empty miles and maximize truck and equipment utilization.

Experience
Prior experience in transportation management systems (TMS), shipping & receiving, or logistics coordination is highly preferred.
Familiarity with supply chain operations, third-party logistics (3PL), or freight management enhances your effectiveness in this role.
Proficiency in data entry, typing, and managing multi-line phone systems ensures quick response times and accurate record keeping.
Strong analysis skills help interpret shipping data for operational improvements.
Excellent communication skills combined with professional phone etiquette are essential for success in customer interactions.
Experience working with shipping documentation, freight scheduling, or related logistics functions will set you up for success.

Join us to be part of a rapid-paced environment where your organizational skills and proactive attitude make a real impact! Pay: From $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Dispatcher/customer Service Bolton
🏢 NWB Logistics
📍 Bolton