Elevate customer journeys by enabling the CS Launch Team in their implementation and go-live processes. This role demands experience in customer success, training design, and performance analysis. As a Customer Success Enablement Lead, you will oversee the launch team's training and success metrics.

You'll work closely with recent team members to ensure their ramp-up is smooth and effective, translating strategies into actionable guidance. Your analytical skills will drive the evaluation of performance and engagement metrics. Key Responsibilities:
Create enablement content for the CS Launch Team
Monitor launch outcomes such as time to value
Collaborate on onboarding ramp plans for current hires
Design certification content based on implementation scenarios
Conduct regular reviews to identify coaching needs Requirements:
3+ years in customer success or enablement roles
Experience in training design for implementation teams
Knowledge of go-live motions and metrics
Proficiency in tools like Gong and Salesforce
Understanding of instructional design and adult learning Combine your expertise in customer success and training to drive impactful enablement strategies.

📌 Customer Success Enablement Lead Toronto (Canada)
🏢 Jobtailor
📍 Canada