Take charge as a Manager of Community and Service Excellence at TELUS in Calgary, where hybrid work allows for strategic leadership over a dedicated technician team. Drive both customer satisfaction and revenue growth in this dynamic role.

As the Manager, you will inspire and guide a team of 15-20 technicians, balancing operational responsibilities with a solid focus on sales execution. Embrace a community-first mentality, ensuring exceptional service delivery while actively pursuing field sales opportunities to empower your team and enhance customer relationships.

Key Responsibilities:



• Lead team development through coaching and mentoring • Promote technician sales initiatives for revenue goals • Ensure operational excellence and resolve escalations • Monitor customer satisfaction and productivity metrics • Partner with various departments to capture new business

Requirements: • 5 or more years in telecom or related fields • Proven track record in leading technical operations • Exceptional problem-solving and decision-making skills • Success in motivating teams to exceed sales targets • Strong organizational and communication skills

Join TELUS to lead your team in delivering service excellence and building lasting community connections in Calgary. #J-18808-Ljbffr

📌 Service and Community Manager at TELUS (Winnipeg)
🏢 Intello Technologies
📍 Winnipeg