About The Role.

We are looking for a professional and customer-focused Call Center Agent to assist customers, answer inquiries, resolve concerns, and provide reliable support by phone and email. This role offers a consistent Monday-to-Friday schedule, competitive hourly compensation, and opportunities to develop valuable customer service and communication skills.

Key Responsibilities
Answer inbound customer calls and respond to inquiries
Provide accurate information about products, services, and policies
Resolve customer questions and concerns professionally
Process customer requests, orders, and account updates
Document customer interactions and maintain accurate records
Follow up on outstanding customer issues when required
Escalate complex concerns to the appropriate team member
Respond to customer emails and service requests
Maintain a qualified and helpful customer experience
Follow established customer service and quality procedures
Meet service, response-time, and quality standards
Work collaboratively with team members and other departments

Qualifications
Previous customer service or call centre experience is an asset
Excellent verbal and written communication skills
Robust active listening and problem-solving abilities




Skilled and customer-focused approach
Comfortable using computers, email, and customer service systems
Ability to manage multiple inquiries and priorities
Strong attention to detail and follow-through
Reliable and able to work effectively as part of a team
High school diploma or equivalent

About The Company. We are a professional organization focused on dependable customer service, efficient operations, and positive client experiences. Our team values professionalism, collaboration, accountability, and continuous improvement.

Why Work With Us
Competitive hourly compensation
Monday-to-Friday schedule
Professional and supportive workplace
Training and ongoing development
Opportunities for career growth
Collaborative team setting
Opportunity to strengthen customer service and communication skills

How To Apply. If you are customer-focused, dependable, and enjoy helping people find solutions, we encourage you to apply.

Apply through Indeed with your current resume.

Pay: $17.00-$19.00 per hour

Benefits
Dental care
Extended health care
Life insurance
Paid time off
Wellness program

Work Location: In person

📌 Call Center Agent Toronto (Canada)
🏢 Brownridge Services
📍 Canada