Shape impactful customer experiences at TD Canada Trust in Drummondville, Quebec as a Customer Experience Manager. Lead a team to foster relationships and operational excellence.
In this role, you will lead and mentor a talented team while ensuring compliance and top-notch service delivery. Your focus will be on resolving customer concerns and enhancing team performance. Collaborate with various departments to tailor solutions that benefit customer satisfaction and retention.
Key Responsibilities: • Lead and mentor team on customer interactions • Ensure compliance with policies and procedures • Collaborate to enhance customer service offerings • Support staff in resolving client issues • Oversee administrative duties in the branch
Requirements: • Degree or over 3 years of relevant experience • Knowledge of financial processes and banking solutions • Proficient in MS Office and relevant software • Excellent communication and organizational skills • Solid leadership in a fast-paced environment
Join TD to elevate customer service and operational standards. #J-18808-Ljbffr