Become a Senior Technical Support Specialist with Fortinet in Burnaby, BC, providing expert-level support for FortiAnalyzer and FortiManager solutions. Help enhance customer satisfaction through effective troubleshooting and problem resolution. Fortinet is looking for a seasoned technical support specialist to join its dynamic team.

With a focus on customer relations and technical service, you'll be responsible for managing support cases and collaborating with internal teams. This role offers an prospect to deepen your understanding of network security while helping customers improve their product implementations. Key Responsibilities:

- Deliver direct support through multiple channels
- Troubleshoot and recommend actions for product issues




- Document and communicate findings effectively
- Assist in reproducing lab environments for debugging
- Ensure case management follows through to closure Requirements:
- Over 4 years in a technical support role
- Strong grasp of TCP/IP and related technologies
- Experience with firewalls and VPN security products
- Exceptional analytical and troubleshooting skills
- Relevant degree or equivalent experience Utilize your expertise to drive innovation and customer success at Fortinet in Burnaby.

📌 Senior Technical Support Specialist at Fortinet (Burnaby)
🏢 Fortinet
📍 Burnaby