Take charge as a Manager of Community and Service Excellence at TELUS in Calgary, where hybrid work allows for strategic leadership over a dedicated technician team. Drive both customer satisfaction and revenue growth in this agile role. As the Manager, you will inspire and guide a team of 15-20 technicians, balancing operational responsibilities with a strong focus on sales execution.

Embrace a community-first mentality, ensuring exceptional service delivery while actively pursuing field sales opportunities to empower your team and enhance customer relationships. Key Responsibilities:

- Lead team development through coaching and mentoring
- Promote technician sales initiatives for revenue goals
- Ensure operational excellence and resolve escalations




- Monitor customer satisfaction and productivity metrics
- Partner with various departments to capture new business Requirements:
- 5 or more years in telecom or related fields
- Proven track record in leading technical operations
- Exceptional problem-solving and decision-making skills
- Success in motivating teams to exceed sales targets
- Strong organizational and communication skills Join TELUS to lead your team in delivering service excellence and building lasting community connections in Calgary.

📌 Service and Community Manager at TELUS (Calgary)
🏢 Intello Technologies
📍 Calgary