SERVICE MANAGER – AUTOMOTIVE

Lead. Build. Inspire. Drive Results.

We are looking for an experienced, motivated and passionate Service Manager to take the leadership role in our busy automotive Service Department.

This is more than a management position — it is an opportunity for the right person to lead a team, build a high-performance culture, deliver an exceptional customer experience, and drive the success of the entire department.

If you are someone who thrives in a fast-paced environment, takes pride in developing people, understands the automotive business and wants to be part of a team that is committed to winning, we want to hear from you!

Responsibilities

- Lead and inspire the Service Department to achieve sales, profitability, productivity and efficiency targets.
- Maximize shop production while controlling costs and continuously looking for opportunities to improve the business.
- Build and maintain a strong and loyal customer base through exceptional service and a commitment to doing things right.
- Ensure customers receive the highest quality repairs and service and leave with confidence in our team.
- Direct, organize and schedule the daily activities of the Service Department to maximize workflow and technician productivity.
- Develop and implement processes, standards and best practices that improve efficiency, profitability and customer satisfaction.
- Review completed repair orders and jobs to ensure quality, accuracy and customer expectations have been met.
- Take ownership of customer concerns, inquiries and complaints, resolving issues quickly, professionally and fairly.
- Lead, coach, mentor and develop Service Department employees, helping them reach their full potential.
- Monitor employee performance and provide ongoing feedback, direction and support.
- Conduct regular department meetings to communicate goals, celebrate successes, address concerns and keep the team moving forward.
- Conduct annual one-on-one performance evaluations with department staff.




- Create an environment where employees are motivated, accountable and proud of the work they do.
- Follow and enforce all company and manufacturer policies, procedures and directives.
- Ensure full compliance with all required health and safety regulations.
- Take an active role in identifying opportunities to grow the department, improve profitability and continually raise the standard of service we provide.
- Perform additional duties as required.

What We're Looking For We are looking for someone who doesn't simply manage a department — they lead it.

The ideal candidate will have:

- A minimum of 2 years of Service Management experience in an automotive dealership environment.
- Strong automotive management experience and a proven ability to lead a busy Service Department.
- Excellent decision-making skills and the ability to confidently manage multiple priorities in a fast-paced workplace.
- Strong administrative, organizational and management abilities.
- A passion for developing people and building high-performing teams.
- A results-driven mindset with a robust understanding of sales, profitability, productivity and customer satisfaction.
- Exceptional attention to detail and the ability to stay organized under pressure.
- Excellent interpersonal, communication and customer-service skills.
- Strong computer skills and the ability to learn and utilize dealership systems.
- A positive, energetic attitude and the ability to lead by example.
- Class 5 driver's licence.

This role reports directly to the Fixed Operations Manager. AUTOMOTIVE EXPERIENCE IS A MUST

Previous automotive dealership experience is required. Applicants without automotive dealership experience will not be considered.

What We Offer

Full-Time | Permanent

Salary and Bonus pay dependent on Experience

This is an exciting opportunity for an experienced automotive leader who wants to make a difference, build a great team, and have a direct impact on the success of the business.

If you have the experience, the drive and the passion to lead — we want to meet you.

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