Here's a brief overview of the tasks and responsibilities you'll have :

- Design and implement Service Graph integrations;
- Define identification and reconciliation rules for the different configuration item (CI) classes;
- Establish ServiceNow Discovery as a reference source when required;
- Design data transformations and integration models;
- Perform volumetric, performance and data quality analyses;
- Develop integration guides, standards, and procedures;
- Define and execute testing strategies for connectors;
- Ensure technical validation during application updates and platform upgrades;
- Support operations teams in resolving incidents and evolving integrations.

The Profile You Are Looking For Is As Follows

- Demonstrate mobilizing leadership and a high sense of responsibility;
- Possess excellent communication skills and the ability to explain complex concepts;
- Influence teams in the adoption of industry best practices;
- Demonstrate curiosity,



questioning and a constant willingness to learn;
- Drive innovation and contribute to continuous improvement;
- Develop recent knowledge and maintain an active technology watch;
- Be organized, rigorous and know how to manage priorities;
- Anticipate problems and blockers, then propose proactive solutions;
- Adapt quickly to different contexts and understand complex issues;
- Be proficient in ServiceNow CMDB, Discovery, and ITOM;
- Have demonstrated experience with Service Graph connectors;
- Have hands-on experience with IRE rules, handling authoritative sources, and preventing duplicates;
- Understand integration architectures, APIs, and data transformations;
- Knowledge of Dynatrace, Qualys or other technical data sources (an asset);
- Produce technical standards and act as a consultant to the teams.

📌 ServiceNow Technical Manager (Levis)
🏢 COFOMO
📍 Levis