Drive customer excellence for enterprise clients at Riverside as a Customer Success Manager in Toronto. Leverage your experience to enhance client adoption of our cutting-edge AI platform.
In this critical role, you will be responsible for managing a portfolio of high-profile enterprise customers, providing strategic guidance and support to maximize their success with Riverside. You will lead business reviews, drive customer adoption, and ensure long-term retention and growth. Your collaboration with cross-functional teams will enable you to advocate for customer needs, influencing the direction of product enhancements.
Key Responsibilities:



- Develop and execute strategies for enterprise customer success - Lead impactful business conversations and reviews - Identify opportunities for client renewal and expansion - Collaborate with Product and Marketing teams effectively - Address customer inquiries and ensure seamless onboarding
Requirements: - Over 5 years in customer success within SaaS - Experience in a quick-paced startup culture - Excellent problem-solving and analytical skills - Solid written and verbal English communication - Ability to manage multiple tasks and deadlines
Join Riverside’s team to drive customer success and innovation in content creation.#J-18808-Ljbffr

📌 Customer Success Manager Enterprise Focus Winnipeg
🏢 Riverside
📍 Winnipeg