Customer Service Representative — Raydar Collision Group About the Role You're the first and last face customers see. At Raydar, that's not a small thing. Our CSRs own the front-end experience from drop-off to delivery — keeping customers informed, front desks organized, and the shop running without friction.

What You'll Do Greet customers and handle check-ins and vehicle drop-offs with confidence and warmth Manage incoming calls, answer questions about repairs, timelines, and insurance Communicate job status updates to customers proactively — no one should have to call twice asking where their car is Coordinate with estimators and technicians to keep repair timelines accurate Process payments and close out work orders at vehicle delivery Maintain a clean, organized front desk and waiting area Manage rental car coordination with partner agencies Handle customer concerns directly and elevate when needed — with full context, not just a handoff





What We're Looking For Prior customer-facing experience, ideally in automotive, insurance, or a fast-paced service setting Calm under pressure — a busy shop is a good shop Strong communicator, written and verbal Detail-oriented with good follow-through; dropped balls here cost us customer trust Comfortable with basic computer systems; experience with collision shop software (CCC, Mitchell, ImEx) is a plus Positive, professional attitude that fits a team-first culture

What We Offer Full-time, Monday to Friday schedule Competitive wage based on experience A shop culture that values the front desk as much as the back Opportunity to grow within a multi-location BC and Alberta operation

Raydar Collision Group is an equal opportunity employer. We're building something worth working for.

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📌 Customer Service Representative (Winnipeg)
🏢 Raydar Collision Group
📍 Winnipeg