Job Title: Specialist – Technical Support | Tech Support Specialist

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- Provide technical support on HumanWare products and technologies for customers and partners;
- Resolve customer questions or problems received in the areas of product functionality and bugs/enhancements;
- Keep customers informed of how and when problems are resolved;
- Responsible for ownership of issue to resolution and escalation as needed;
- Complete detailed documentation of all customer and partner interactions as well as RMA transactions in the system.

Position Type: Temp-to-Perm

Start Date: ASAP

End Date: TBD

Shift Time: 8:30 AM – 5:30 PM during training, then 9:30 AM – 6:30 PM regular shift

# of Employees: 1

Work Arrangement: Work from Home

Work Location: Quebec

BU: HumanWare Canada

Attachment

JOB OFFER – REMOTE

Tech Support Specialist – LOW VISION PRODUCTS

RESPONSIBILITIES

- Provide technical support on HumanWare products and technologies for customers and partners;
- Resolve customer questions or problems received in the areas of product functionality and bugs/enhancements;

- Keep customers informed of how and when problems are resolved;
- Responsible for ownership of issue to resolution and escalation as needed;
- Complete detailed documentation of all customer and partner interactions as well as RMA transactions in the system;





- Contribute technical tips to customers, distributors and sales staff as required;
- Transfer customer feedback to appropriate staff;
- Test and evaluate new products and software versions as needed;

- Attend training opportunities as needed to keep skill set current;
- Promote and maintain a high quality, professional, service-oriented company image among users.

REQUIREMENTS

- Degree in Computer Sciences or equivalent is an asset;
- Excellent oral and written communication skills in English;
- Knowledge of CRM systems, an asset;
- Experience with technical products;

- Willing to work on different shifts;
- Solid interest in technologies;
- Customer service oriented;
- Excellent problem-solving skills;
- Organized with excellent follow-through skills to closely track customer issues;

- Punctuality and responsibility with a strong work ethic.

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📌 Specialist – Technical Support (Quebec City)
🏢 Abacus
📍 Quebec City