Overview

Languages

English

Education
College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service

Experience and specialization

Computer and technology knowledge
Android
Information Technology Infrastructure Library (ITIL)
Shell script
iOS
MAC
Linux




JavaOS
Device drivers
Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Servers
Desktop applications
File management software
Security software
Multimedia software
Word processing software
Presentation software
Mail server software
Communication software
Image editing software
Project management software
Programming software
HTML editing software
Website creation and management software
Web service design
Business diagram software
Desktop publishing software
Mapping and data visualization software
Database software
Mac OS
Quick Books
MS Active Directory
Veritas Netbackup
.NET
JavaScript
MS Office
MS Windows
SQL
SharePoint
Spreadsheet
TCP/IP
Visual Basic
Wireless networks
XML
PHP
WordPress

📌 User Support Technician Sherwood Park (Canada)
🏢 Tech Masters
📍 Canada