We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guests upon arrival and the duration of their stay. You must be comfortable working different shifts (morning, afternoon, evening), diffusing tense situations and directing members of the public. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.Compensation Information$19.35 per hour (this updated wage is effective May 01, 2026)Physical RequirementMedium; work activities involvehandling loads up to 20kg; predominantly in an indoor setting.The Perks And Benefits You’ll Get To EnjoyWinter/Summer Season Lift, Trail and Golf passes (varies by position)Access to our Employee and Family Assistance ProgramDining discounts within our hotel & Resort-owned outletsRetail discounts in our Resort-owned outletsFriends and family rates at the Sun Peaks Grand HotelReciprocal programs with partnering ski areas & hotelsSkills You Bring With You1-year minimum Front Desk experience in any field; resort experienceis a vital asset.Post-secondary education in accounting, hospitality, or related field.Dedicated to working within a energetic team that focuses on collaboration and guest experience.Proficiency with computer systems required, such as Microsoft Office and Opera.Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.Excellent communication skills, both written and verbal,



as well as excellent problem-solving abilities.OperationsPrimary ResponsibilitiesCovers all shift types (AM/PM/Nights) as required.Delivers quality service when assisting guests with check ins, check outs, and additional hotel standard special requests as it relates to their stay:Facilitates the distribution and collection of room keys.Provides hotel amenities to guests upon request.Provides the guest resort-wide information in both verbal and printed formats.Promotes and books hotel F&B; outlets and services first.Promotes resort partner offers upon request.Provides reservation information and rate information as required, in an effort to secure future bookings:Shares knowledge about current pricing and promotions.Suggests the best package or rate for the caller or walk-in guest by asking open-ended questions to determine their stay and room requirements.Creates the booking in Opera and confirms the information in a professional and consistent manner using the established reservation SOG.Answer the telephone, directing the calls appropriately.Guest ExperienceActs with professionalism and provides a service standard that elevates the guest experience.Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.Drives customer loyalty by building individualized connections with guests.Equal Opportunity StatementWe are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.AcknowledgmentWe acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.#J-18808-Ljbffr

📌 Guest Service Agent - Summer 2026 - $19.4 An Hour (Winnipeg)
🏢 Sun Peaks Grand Hotel
📍 Winnipeg