Elevate healthcare as a Strategic Customer Success Manager at Heidi, managing key mid-market accounts. Drive success through collaboration and data-focused strategies. We're searching for a Customer Success Manager with 3-5 years of B2B SaaS experience to support our growing healthcare portfolio.

This role emphasizes building strong relationships with clinical and operational leaders while designing data-driven success plans. You’ll monitor account health and ensure high adoption rates and successful renewals through effective communication and planning. Key Responsibilities:

- Develop account-specific success strategies with clear metrics
- Maintain multi-stakeholder relationships for optimal outcomes
- Oversee pilot projects with well-defined goals
- Utilize data insights to shape customer strategies
- Ensure smooth adoption of changes and renewals Requirements:
- 3-5 years in customer success within a SaaS environment
- Experience with mid-market healthcare accounts
- Track record of meeting renewal and expansion goals
- Solid communication and presentation skills
- Proficiency in data analysis tools and customer relationship management Make an impact in healthcare by driving successful outcomes with Heidi.

📌 Strategic Customer Success Manager Role (Vancouver)
🏢 Heidi
📍 Vancouver