At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits.

Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts.

With pay you can count on, great perks, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it.

It feels different — because it is.

It’s a place that works for you. About The Role We are looking for a Technical Analyst to join our IT team. In this role, you will support the organization's IT systems by providing technical support, troubleshooting hardware, software, network, and connectivity issues, and escalating as needed.

You will assist with system maintenance and manage client hardware provisioning, deployment, and maintenance. You'll also play a key role in Mobile Device Management (MDM), ensuring compliance with organizational policies. Additionally, you will help implement and maintain Microsoft software solutions, including Office 365, and support the rollout of core city systems for smooth integration.

Your proactive and collaborative approach will bridge the gap between technical teams and end-users, enhancing IT infrastructure stability and performance.

What You'll Be Doing

- Level 1 & Level 2 Support: Respond to service requests from city locations and partners, recording updates in the Help Desk system. You will resolve hardware, software, and network issues, providing support for smartphones and troubleshooting O365 environments, while escalating unresolved problems. Additionally, you will install and configure PCs, laptops, and peripherals to ensure operational efficiency.
- Supports Continuous Improvement: Research and evaluate new technologies, standardize desktop images, and coordinate new releases. You will also set future directions for Microsoft, Apple, and mobile technologies to ensure the organization remains at the forefront of technological advancements.
- Administration and Maintenance: Maintain up-to-date software and systems, manage device encryption, and oversee Active Directory. Your responsibilities include configuring Microsoft 365 services, maintaining network printers, and managing AV technologies and network infrastructure to ensure seamless operations.
- Implementations: Implement client security strategies and manage hardware life cycles by regularly updating firmware and software.



You will maintain backup strategies and liaise with service providers for voice and data cabling to ensure minimal disruption and optimal performance.
- Vendor and Student Management: Coordinate third-party activities, ensuring compliance with standards and policies, while supervising student workers to maintain quality output.

What's Required:

- Three (3) year College diploma in IT, Computer Systems, Network Administration, or a related field.
- Two (2) years of relevant work experience.
- Certifications: Microsoft certifications (e.g., Microsoft Certified: Windows Server, Microsoft 365 Certified, CompTIA A+, ITIL, etc.) are preferred.
- Experience in hardware support and troubleshooting in networked environments.
- Experience with Microsoft Intune, 365, Configuration Manager (MCM), SharePoint, Exchange Online, PowerShell, and SQL.
- Familiarity with Bell Total Connect and Webex Phone Management.
- Knowledge of networking protocols, DNS, DHCP, and Active Directory.
- Experience with printer/copier fleet management and digital signage administration.
- Excellent troubleshooting skills for software, hardware, and network issues.
- Strong organizational and multitasking abilities.
- Proficient in creating technical documentation.
- Effective written and verbal communication with non-technical users.
- Customer service-oriented with a focus on high-quality support.
- Independent work capability with task prioritization and deadline management.
- A flexible work style and an aptitude for detail and accuracy.
- Ability to perform duties that may involve working in awkward spaces or lifting and moving heavy hardware.
- A valid class "G" driver’s license is required for periodic travel between locations.

Job Details Job ID: 2026-199 Pay Rate: $72,053.80-$80,971.80

Hours: 35 per week

Schedule: Monday to Friday, 8:30 AM to 4:30 PM

Location: St. Catharines, ON

Work Mode: Hybrid (50% or more remote)

Employee Group: CUPE Local 157

Position Type: Permanent, Full time

Duration: Permanent

Vacancy Status: This posting is for an existing vacancy

Application Deadline Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as ‘open until filled’ may close at any time. Other Requirements Other Position Requirements include:



Class G Driver’s Licence

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What's In It For You Curious what it’s like to work for the City of St. Catharines? Watch the video and Hear from Our Team. Here’s what you can expect when you join us:

- Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed.
- Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community.
- Learn & Grow: Access training and development funds to take your skills to the next level.
- Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer.
- Secure Future: Join the OMERS pension plan with employer-matched contributions.
- Balance & Benefits: Flexible hybrid work options plus health, dental, and vision benefits for eligible positions.

Additional Information Equal Opportunity Employer The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan. Don’t Meet Every Requirement? We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at [email protected].

Application Process To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as significant communications may be directed there.

Interviews and Assessments Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.

📌 Technical Analyst (St. Catharines)
🏢 City of St. Catharines
📍 St. Catharines