Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!
Role Introduction Cathay Pacific Canada is looking for enthusiastic, service oriented professional to join the Toronto Airport team. As part of the Airport team, you will be responsible for carrying out the day-to-day assigned duties and supporting overall operations while conforming to safety and security requirements. You will be the face of Cathay Pacific, delivering “Service Straight from the Heart” to ensure our customers always feel special and valued.
Key Responsibilities Safety First, Quality Always
Item 1 of 2, Rigorously execute corporate safety, security and complying with regulatory requirements and established standards Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
Item 2 of 2, Achieve absolute operational integrity with zero safety defects and security infringements Achieve absolute operational integrity with zero safety defects and security infringements
Operational Excellence
Item 1 of 3, Achieve operational excellence being on time and error free Achieve operational excellence being on time and error free
Item 2 of 3, Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks
Item 3 of 3, Willing to take up additional responsibilities and work shift duties Willing to take up additional responsibilities and work shift duties
Outstanding Product and Services
Item 1 of 4, Provide the highest possible quality of services for our customers at any touch point Provide the highest possible quality of services for our customers at any touch point
Item 2 of 4, Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers
Item 3 of 4, Keep abreast with the latest product updates Keep abreast with the latest product updates
Item 4 of 4, Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO) Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO)
Crisis Management Capability and Preparedness
Item 1 of 3, Familiarity with station contingency local disruption plans and fall-back procedures Familiarity with station contingency local disruption plans and fall-back procedures
Item 2 of 3,



Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience
Item 3 of 3, Ensure our customers are cared for informed during disruption and offered choice whenever possible Ensure our customers are cared for informed during disruption and offered choice whenever possible
People and Team
Item 1 of 2, Strive for good teamwork and fully participate as a supportive and collaborative team player Strive for good teamwork and fully participate as a supportive and collaborative team player
Item 2 of 2, Support other team members (suppliers included) to deliver services and products to company standards Support other team members (suppliers included) to deliver services and products to company standards
Cost Efficiency and Productivity
Item 1 of 2, Capture ancillary revenue opportunity, e.g. excess baggage, upgrades etc Capture ancillary revenue opportunity, e.g. excess baggage, upgrades etc
Item 2 of 2, Support station administration duties as required Support station administration duties as required
Represent Cathay interests in the Airport Community
Item 1 of 1, Create and maintain professional working relationships with external parties in the best interests of the Company - authorities, suppliers and service providers, oneworld Partners, and other airlines Create and maintain professional working relationships with external parties in the best interests of the Company - authorities, suppliers and service providers, oneworld Partners, and other airlines
Requirements Item 1 of 1, Completion of High School / GED or equivalent combination of education, training, and experience is required Completion of High School / GED or equivalent combination of education, training, and experience is required
Knowledge, skills, training and experience
Item 1 of 7, Strong command of written and spoken English is mandatory with the local language being an advantage Strong command of written and spoken English is mandatory with the local language being an advantage
Item 2 of 7, Preferable to have at least 1 year airline or related industry experience Preferable to have at least 1 year airline or related industry experience
Item 3 of 7, Demonstrated ability to work under pressure and independently Demonstrated ability to work under pressure and independently
Item 4 of 7, Strong sense of responsibility and acts as a supportive team player Strong sense of responsibility and acts as a supportive team player
Item 5 of 7, Strong interpersonal skills with a natural service orientated mindset Strong interpersonal skills with a natural service orientated mindset
Item 6 of 7, Can perform daily operations (multi-tasking ability) up to company standards (required to pass all training arranged by department and ASD) Can perform daily operations (multi-tasking ability) up to company standards (required to pass all training arranged by department and ASD)
Item 7 of 7, Adapts to and embraces constant change Adapts to and embraces constant change
Additional Requirements
Item 1 of 7,



Must successfully pass all pre-screening clearances, including a background check upon contingent job offer Must successfully pass all pre-screening clearances, including a background check upon contingent job offer
Item 2 of 7, Obtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirements Obtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirements
Item 3 of 7, Robust cognitive reasoning skills and the ability to embrace constant change Strong cognitive reasoning skills and the ability to embrace constant change
Item 4 of 7, Ability to work diligently in a fast-paced environment and under tight timelines Ability to work diligently in a fast-paced environment and under tight timelines
Item 5 of 7, Comfortable working outdoors on the tarmac in all weather conditions Comfortable working outdoors on the tarmac in all weather conditions
Item 6 of 7, Must be able to work a variety of shifts including days, weekends, nights, holidays, and overtime, as required based on operational needs Must be able to work a variety of shifts including days, weekends, nights, holidays, and overtime, as required based on operational needs
Item 7 of 7, Must have the right to live in work in Canada Must have the right to live in work in Canada
Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
Item 1 of 7, Travel Privileges on Cathay Pacific Airways Global Network Travel Privileges on Cathay Pacific Airways Global Network
Item 2 of 7, Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well. Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
Item 3 of 7, Pension Matching Program Pension Matching Program
Item 4 of 7, Paid Holiday & Vacation Paid Holiday & Vacation
Item 5 of 7, LTD & Basic Life Insurance LTD & Basic Life Insurance
Item 6 of 7, If this position requires a uniform, a uniform allowance will be provided If this position requires a uniform, a uniform allowance will be provided
Item 7 of 7, To learn more about Cathay Pacific as a Certified Great Place Employer – To learn more about Cathay Pacific as a Certified Great Place Employer –
Personal & Application Information Cathay Pacific Airways Limited is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: [email protected].

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📌 Customer Services Agent (Part Time) (Ontario)
🏢 Cathay Pacific Airways
📍 Ontario