Join Onterris as a Technical Support Analyst, contributing to meaningful environmental solutions through IT. You'll ensure effective support for users, fostering a culture of progress and responsiveness. As an IT Analyst, you will be integral to the Enterprise Technology team, resolving issues, managing user accounts, and providing expert troubleshooting. With a focus on customer support and teamwork, your role is pivotal in guiding employees through technical challenges. Key Responsibilities:

- Serve as first contact for technical support requests
- Liaise between IT and users for transparent communication
- Document and resolve issues in a systematic manner
- Conduct installations of desktop and mobile technologies
- Maintain compliance with ITIL and company policies Requirements:
- High school diploma or equivalent
- 1-2 years of technical support experience
- Strong verbal and written communication skills
- Core knowledge in IT concepts and networking
- Experience with ticketing systems and problem management Elevate your career while addressing technology needs and sustainability goals within Onterris.

📌 Technical Support Analyst at Onterris (Guelph)
🏢 LE044 Onterris Canada
📍 Guelph