Shift Time:

8:30 AM – 5:30 PM during training, then 9:30 AM – 6:30 PM regular shift.

Description:

Responsibilities:

- Provide technical support on HumanWare products and technologies for customers and partners.

- Resolve customer questions or problems received in the areas of product functionality and bugs/enhancements.

- Keep customers informed of how and when problems are resolved.

- Responsible for ownership of issue to resolution and escalation as needed.

- Complete detailed documentation of all customer and partner interactions as well as RMA transactions in the system.

- Contribute technical tips to customers, distributors and sales staff as required.

- Transfer customer feedback to appropriate staff.

- Test and evaluate new products and software versions as needed.





- Attend training opportunities as needed to keep skill set current.

- Promote and maintain a high quality, professional, service-oriented company image among users.

Requirements:

- Degree in Computer Sciences or equivalent is an asset.

- Excellent oral and written communication skills in English.

- Knowledge of CRM systems, an asset.

- Experience with technical products.

- Willing to work on different shifts.

- Robust interest in technologies.

- Customer service oriented.

- Excellent problem-solving skills.

- Organized with excellent follow-through skills to closely track customer issues.

- Punctuality and responsibility with a strong work ethic.

📌 Technical Support Specialist (Quebec City)
🏢 Abacus Service
📍 Quebec City