Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team?

Umano

Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate.

Responsibilities include

Perform repairs or preventive maintenance on our products at our various customers' sites

Participate in the training of service technicians, and when required, technical personnel in the hospitals

Handle customer service requests, including complaints. (Process, tools and documentation)

Process orders received for parts or service for Umano Medical products

Follow up with the customer from request entry to completed repair, to customer satisfaction

Follow up on the documentation of all service cases or service requests

Ensure that the engineering department is informed of all relevant issues and information received from customers regarding products

Collaborate with other departments in different projects (in reference to the after-sales service)

Collaborate in the implementation, updating and respect of the different instructions and procedures





Support the customer relations manager in planning the work of the technicians and service clerks

Support technicians, service clerks and subcontractors at the technical level

Follow up and analyze the parts inventory

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

Requirements

DEC or Bachelor's degree in a related field, or any combination of relevant experience and training

Robust problem-solving skills and analytical thinking

Ability to read and interpret technical drawings

Experience in after-sales service or customer support

Hands-on experience in product repair and technical support

Proficiency with Microsoft Office Suite and Outlook

Willingness and ability to travel as required

Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment!

📌 Technical Support Specialist-British Columbia (Winnipeg)
🏢 Umano Medical
📍 Winnipeg