Job Overview:

Requirement/Must Have:

- Bachelor's degree in Business.
- Significant attention to detail.
- Multi-tasking capabilities.
- Ability to perform and provide reporting on monthly cellular service plan reviews to drive the desired coverage to cost balance ratio.
- Ability to work with prescribed software applications and portals to complete tasks.

Responsibilities:

- Optimize cellular bills and successfully add current suppliers.
- Maintain ownership of the phone queue.
- Evaluate and enhance the accounts payable process.
- Maintain internal user database documents that assist internal engineers.
- Create and configure IOT dashboard user accounts for both internal and external users.
- Respond to customer requests within 24 hours of submission.
- Manage customer requests within the department CRM (Salesforce).
- Answer in-queue phone calls within 60 seconds of presentation.
- Collaborate frequently with stakeholders to deliver services.
- Provide weekly status updates on assigned tasks inclusive of due dates.




- Meet target deliverable dates for each task and escalate as necessary if deadlines are at risk.
- Oversee and manage all cellular invoices, ensuring payment on or before the service provider due date.
- Accurately enter data and product content into product management database for existing and new SKUs.
- Validate all obtained data to ensure accuracy before publishing on the website.
- Improve item level data quality by implementing data audits to all categories by routinely cleaning up and removing old SKUs.
- Organize spreadsheets when necessary.
- Assign related and associated products to equipment SKUs to publish online.
- Create and organize product data for bundled product templates and import files.
- Review and edit supersede list daily for adds, deletes, and changes.

Skills:

- Salesforce.
- CRM.
- IOT Dashboard Configuration.
- Data Entry.
- Product Management Database.
- Accounts Payable Process.
- Cellular Service Plan Review.
- Data Auditing.

Qualification And Education:

- Bachelor's degree (Business).

📌 Technical Support Specialist (Concord)
🏢 Cynet Systems
📍 Concord