Become a Bilingual Customer Support Agent at Maple, the leading healthcare platform in Canada. In this remote role, you will provide outstanding support by addressing inquiries through live chat and email communication.

Your primary responsibilities include managing a high volume of interactions, troubleshooting platform issues based on established protocols, and ensuring that both patients and providers receive accurate and timely assistance. As you gain experience, you'll build the necessary judgement to elevate inquiries effectively while adapting to Maple’s growing needs.

Key Responsibilities:
• Respond to customer inquiries through live chat and email
• Troubleshoot platform challenges per established workflows
• Escalate urgent issues to the proper teams efficiently




• Deliver empathetic, qualified support in every interaction
• Stay organized while managing multiple support tasks

Requirements:
• Bilingual in English and French with solid communication skills
• Proven experience in customer service roles
• Comfortable in fast-paced digital environments
• Proficient with multiple tools, including Google Workspace
• Willingness to take ownership of tasks and follow through

Embrace a fulfilling role that supports healthcare innovation as a Bilingual Customer Support Agent at Maple.
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📌 Bilingual Customer Support Agent at Maple (Ontario)
🏢 Maple
📍 Ontario