Join ATCO in Edmonton as a Technology Analyst where you will drive AI innovation and enhance customer operations. Utilize your analytical skills to foster process improvements and elevate the customer experience.

This 18-month term role requires a proactive Technology Analyst dedicated to implementing technology solutions in the customer operations sphere. You’ll leverage your experience and problem-solving capabilities to analyze existing processes and develop reports using platforms like Power BI and Salesforce. Collaboration and relationship-building with stakeholders are key to this role.

Key Responsibilities:
• Lead technology enhancements and troubleshoot issues in customer operations
• Present on customer satisfaction metrics and KPIs




• Design and maintain Power BI dashboards for insights
• Analyze processes to identify improvement opportunities
• Collaborate with vendors on cutting-edge solutions

Requirements:
• Degree in business management, IT, or engineering
• 2-5 years’ relevant experience in customer service
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and analytics tools
• Familiarity with Salesforce and Genesys preferred

Bring your expertise in technology and customer service to make a meaningful impact at ATCO.
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📌 Technology Analyst for Customer Experience (Alberta)
🏢 CA
📍 Alberta