Elevate patient experiences with Shoppers Drug Mart as a Patient Care Specialist in Mississauga, Ontario. Become the essential link for patients in support programs, delivering exceptional service.

In this role, you will manage all interactions with enrolled patients, ensuring their smooth journey through treatment. You’ll conduct informative calls, facilitate compliance and coordinate with healthcare professionals. Your expertise will help create positive health outcomes by providing advocacy and managing the necessary documentation for funding and assistance in the Specialty Health Network.

Key Responsibilities:
• Act as the single point of contact for patients and clinics
• Conduct welcome calls and inform about program support




• Navigate funding options and maintain accurate documentation
• Coordinate therapy access and patient training
• Report adverse events and product complaints timely

Requirements:
• Bilingual fluency in French and English needed
• 2-3 years’ experience in healthcare or customer service
• Knowledge of reimbursement processes preferred
• Proficient with MS Office and relationship databases
• Flexibility to work extended hours as needed

Utilize your customer service skills and healthcare knowledge to support Shoppers Drug Mart’s mission in patient care.
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📌 Patient Care Specialist at Shoppers Drug Mart (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario