Join Groupe Dynamite as a Senior Manager CRM, spearheading customer retention strategies through digital channels. Enhance customer loyalty by implementing creative marketing solutions.

This strategic role involves leading the CRM team and defining the multi-year roadmap for dynamic channels like email, SMS, and app push. Reporting directly to the Director of Customer Retention, you'll ensure top-level execution of initiatives that increase customer engagement and lifetime value by leveraging advanced data analytics and A/B testing.

Key Responsibilities:
• Develop and oversee the implementation of CRM strategies
• Optimize the CRM budget to enhance financial performance
• Incorporate AI innovations to enhance operational workflows




• Manage cross-functional collaboration for effective execution
• Analyze performance data to extract actionable insights

Requirements:
• Bachelor’s degree required; MBA preferred
• Minimum 8 years of CRM experience, with 4 years in management
• Proficient in major CRM platforms like Salesforce Marketing Cloud
• Experience with Agile methodologies and data analysis tools
• Bilingual in French and English for stakeholder communication

Be a pivotal leader at GDI, driving CRM excellence and customer satisfaction.
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📌 Senior CRM Manager Role at GDI (Quebec City)
🏢 JARAL FASHIONS
📍 Quebec City