Join ATCO in Edmonton as a Technology Analyst where you will drive AI innovation and enhance customer operations. Utilize your analytical skills to foster process improvements and elevate the customer experience. This 18-month term role requires a proactive Technology Analyst dedicated to implementing technology solutions in the customer operations sphere.

You’ll leverage your experience and problem-solving capabilities to analyze existing processes and develop reports using platforms like Power BI and Salesforce. Collaboration and relationship-building with stakeholders are key to this role. Key Responsibilities:

- Lead technology enhancements and troubleshoot issues in customer operations
- Present on customer satisfaction metrics and KPIs




- Design and maintain Power BI dashboards for insights
- Analyze processes to identify improvement opportunities
- Collaborate with vendors on cutting-edge solutions Requirements:
- Degree in business management, IT, or engineering
- 2-5 years’ relevant experience in customer service
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and analytics tools
- Familiarity with Salesforce and Genesys preferred Bring your expertise in technology and customer service to make a meaningful impact at ATCO.

📌 Technology Analyst for Customer Experience (Edmonton)
🏢 CA
📍 Edmonton