Shape the future of customer service at Teleperformance as a Call Center Manager in Toronto, ON. This role, primarily on-site, demands leadership and a strategic approach to operations.

In this crucial position, you will lead the Toronto call center team, ensuring high-quality service and compliance with performance targets. Your expertise in managing budgets and enhancing operational processes will drive the success of client engagements and team performance.

Key Responsibilities: • Oversee daily operations and staff management • Develop strategic budgets and fiscal direction • Monitor compliance with performance and service standards • Implement continuous improvement measures • Participate in client meetings for enhanced collaboration

Requirements: • Minimum 3 years of management experience in a call center • Bachelor's degree in management or business-related field • Robust understanding of performance management • Excellent verbal and written communication • Proficient in Microsoft Office and industry tools

Elevate customer experience initiatives with your expertise at Teleperformance in Toronto.

📌 Teleperformance Call Center Operations Lead (Winnipeg)
🏢 Tp
📍 Winnipeg