Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm is seeking a people leader to drive scalable, compliant, and high‑quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants.Within an assigned enablement domain, you will set strategy and own a portfolio of programs. As a manager within the Operations Enablement team, you will own team‑level strategy and lead a high‑performing team responsible for delivering a portfolio of cross‑functional initiatives tied to strategic priorities. You will be accountable for execution across timelines and dependencies, with clear ownership of measurable business impact. This role partners cross‑functionally with Product, Engineering, Operations, Compliance, and vendor teams to ensure readiness for business and regulatory changes.What You’ll DoOwn Program & Team Performance: Lead and manage a team responsible for delivering complex, cross‑functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long‑term business priorities.Set Strategic Direction & Roadmaps: Define program strategy and oversee the development of clear roadmaps and execution plans, ensuring progress is tracked against KPIs, timelines, budgets, dependencies, and risks.Lead & Develop Talent: Hire, coach, and develop a high‑performing Operations Enablement team, providing ongoing feedback, performance management, and career development to build long‑term organizational capability.Drive Cross‑Functional Alignment: Partner with senior leaders and cross‑functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities, manage dependencies, and deliver measurable business outcomes.Establish Stakeholder Governance: Build solid stakeholder engagement and governance models, delivering clear, polished, and executive‑ready communications on program status, risks, outcomes, and impact.Manage Risk & Delivery at Scale: Proactively identify risks, issues, and trade‑offs across programs; guide data‑backeddecision‑making; and ensure timelyresolution in partnership with stakeholders.Lead Operational Excellence: Champion Lean Six Sigma and continuous improvement practices,



guiding the team in identifying root causes, implementing scalable solutions, and raising the bar for quality, efficiency, and compliance.Own Change & Adoption: Oversee the end‑to‑end lifecycle of projects – from design through implementation, change management, adoption, and measurement – ensuring sustained outcomes for customers and the business.Oversee Knowledge & Enablement Systems: Provide strategic oversight of technical resources, knowledge management, and enablement systems (SOPs, job aids, learning platforms, AI‑enabled tools), ensuring accuracy, usability, and scalability within your assigned domain.Guide Learning & Training Strategy: Set direction for end‑to‑end learning and training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through metrics, feedback loops, and continuous improvement.Champion Experience Improvements: Partner with Product and Engineering leaders to improve customer and agent experiences by aligning workflows, tooling, and operational processes with product intent.Scale Operations Enablement: Anticipate future operational needs driven by growth, regulatory change, and new product launches, ensuring the team and systems are prepared to support the business at scale.What We Look For6+ years of experience in program management or product operations, preferably within large‑scale or global operations.2+ years of experience managing teams in fintech or financial services, including experience scaling operations in a regulated environment.Deep expertise in financial regulations such as UCC, Reg E, Reg Z, CARD Act, GLBA, UDAAP, GDPR, with strong knowledge of dispute management rules, response codes, and regulatory response requirements.Proven experience leading managers or senior ICs, including hiring, coaching, performance management, and team development.Certification in Lean Six Sigma, Project Management (PMP), or Design Thinking strongly preferred.Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms,



or AI‑driven knowledge tools).Demonstrated success delivering large‑scale, cross‑functional initiatives with strong execution discipline and measurable outcomes.Strong strategic planning, risk management, and prioritization skills, with the ability to balance short‑term delivery and long‑term capability building.Exceptional written and verbal communication skills, with the ability to influence senior leaders and deliver executive‑ready narratives.Advanced proficiency in process mapping, workflow analysis, and operational design.Proven experience designing compliant business processes that improve end‑user experience, reduce risk, and increase operational efficiency.Experience building and scaling workflows within highly regulated environments.BenefitsHealth care coverage – the company covers all premiums for all levels of coverage for employees and dependents.Flexible Spending Wallets – generous stipends for technology, food, lifestyle needs, and family‑forming expenses.Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.ESPP – employee stock purchase plan enabling employees to buy shares of the company at a discount.Pay Grade – JEquity Grade – 4Employees new to the company typically come in at the start of the pay range. Pay is based on a variety of factors, including location, experience, and job‑related skills. The base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and technology spending, and benefits (including 100% subsidized medical coverage, dental and vision for employees and dependents). CAN base pay range per year: $102,000 – $142,000.Affirm is proud to be a remote‑first company. The majority of roles can be performed remotely; occasional officework may be required for proximal roles.We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los Angeles or San Francisco, we will consider qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance.#J-18808-Ljbffr

📌 Operations Enablement Lead - $102,000 - $142,000 A Year - Remote (Winnipeg)
🏢 Affirm
📍 Winnipeg