Enhance service management as a Lead Automation Engineer at HCLTech in Toronto. Drive operational efficiency through the development and implementation of ITIL best practices with ServiceNow tools.
In this role, you will focus on asset management and ensure compliance with service agreements while maintaining high operational standards. Your ability to foster teamwork and positive customer relationships will be key to implementing innovative frameworks and continuous improvement initiatives that enhance service delivery.
Key Responsibilities:
• Implement ITIL best practices for tower-level efficiency
• Oversee compliance with SLAs and operational tasks
• Validate reports and ensure operational hygiene practices
• Develop innovative service delivery improvement frameworks
• Optimize operational efficiency through automation initiatives
Requirements:
• Advanced ServiceNow functional consulting knowledge
• Expertise in ITIL and ITSM frameworks required
• Solid problem-solving and escalation management abilities
• Excellent communication and interpersonal skills
• ITIL certification is preferred; ServiceNow certification advantageous
Lead operational improvements and drive customer satisfaction in your next role at HCLTech.
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