Join Lightspeed as a Technical Customer Support Expert and offer best-in-class support to B2B clients utilizing the NuORDER platform. Engage in resolving technical inquiries across multiple channels.

This role emphasizes delivering high-quality customer service while becoming a knowledgeable resource on the NuORDER system. You will address client issues, provide troubleshooting, and maintain excellent communication with users. Your expertise will help improve customer experience and streamline processes within a collaborative setting.

Key Responsibilities:
• Become a NuORDER expert to assist clients effectively
• Troubleshoot and document technical issues for client support
• Validate data during integration for app efficiency




• Manage and respond to customer tickets promptly
• Collaborate with team members on project initiatives

Requirements:
• At least 2+ years of experience in customer service or SaaS
• Familiarity with B2B product support
• Solid understanding of retailing and merchandising principles
• BA/BS or equivalent experience necessary
• Excellent skills in data handling and client communication

Elevate customer satisfaction through your expertise in technology and commitment to service excellence at Lightspeed.
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📌 Lightspeed Technical Customer Support Expert (Alberta)
🏢 Lightspeed Commerce
📍 Alberta