Job Description
Insight Global is seeking a Technical Business Analyst / Business Systems Analyst to join a large retail client onsite in North Vancouver. As a member of the Enterprise Platforms team, you will support initiatives focused on omnichannel commerce and order management. The team is responsible for the integration layers, event messaging, APIs, and data transformation services that facilitate data flow between retail, eCommerce, vendor, and downstream enterprise systems.

This role will primarily support a major initiative within the Order domain, helping ensure orders are successfully processed and managed across multiple channels and integrated with SAP and other enterprise platforms. The successful candidate will work closely with Product Managers, Architects, and Engineering teams to translate solution designs into actionable user stories, requirements, acceptance criteria, and testing plans.

Day-to-Day Responsibilities

Partner with Product Managers, Architects, and Engineers to support delivery of Order Management initiatives

Analyze and document business processes, system interactions, data flows, and user journeys

Translate architecture diagrams (L2/L3 designs) into detailed user stories and functional requirements

Own the refinement and management of tickets throughout the delivery lifecycle

Define and document acceptance criteria, business rules, and testing requirements

Build user flows and process maps to support technical solution delivery

Collaborate with engineering teams to ensure requirements are clearly understood and implemented





Facilitate requirements gathering sessions and technical discussions with stakeholders

Support testing activities, defect triage, and validation of delivered functionality

Responsibilities Looking Ahead

Support ongoing omnichannel commerce initiatives across Retail, eCommerce, and Guest Commerce domains

Contribute to projects involving event-driven architecture, APIs, integration layers, and data transformation services

Help improve documentation, processes, and standards across the Enterprise Platforms team

Partner with Product and Engineering teams to support future Order Management enhancements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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Skills and Requirements

5-10 years of experience as a Business Analyst, Technical Business Analyst, or Business Systems Analyst

Experience working within enterprise platform, integration, or distributed system environments

Robust experience supporting Order Management and other commerce-related initiatives / systems

Ability to understand and document system integrations, APIs, and data flows

Experience creating user stories, acceptance criteria, process flows, and functional requirements

Comfortable working directly with Architects and Engineering teams on technical solution design and delivery

Experience managing backlog refinement, ticket workflows, and requirements throughout the SDLC

Strong analytical, communication, and stakeholder management skills

Experience with SAP and enterprise order management ecosystems (Magento)

Extensive experience supporting omnichannel Retail and eCommerce platforms

Familiarity with event-driven architecture, event messaging, APIs, and data transformation processes

Experience with testing strategy, UAT coordination, and test plan creation

Exposure to technologies such as C#, Magento, Datadog, or similar enterprise platforms and observability tools

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📌 Technical BA (British Columbia)
🏢 Insight Global
📍 British Columbia