Lead a dynamic team at Rentokil-Terminix Canada as a Team Lead in Service and Administration. Oversee operations from our Fredericton office, ensuring top-tier customer service.

In this Mid-Senior level full-time position, you will harness your supervisory experience to enhance team performance and drive exceptional service levels. With 2 to 5 years of supervisory experience, you'll manage call center functions, oversee technician schedules, and resolve escalated customer issues. Your expertise in call center management principles will be invaluable in monitoring, reporting, and optimizing team KPIs and SLAs.

Key Responsibilities:
• Hire and train team members for optimal performance
• Coach staff through call monitoring and feedback




• Manage technician schedules and conflict resolution
• Oversee customer account management tasks
• Analyze call center performance and recommend improvements

Requirements:
• 2 to 5 years of supervisory experience
• Familiar with call center management fundamentals
• Excellent verbal and written communication skills
• Robust organizational and analytical abilities
• Proficient in MS Office applications

Elevate service operations and customer experiences at Rentokil-Terminix in Fredericton.
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📌 Service and Administration Team Lead (New Brunswick)
🏢 Rentokil Initial
📍 New Brunswick