Elevate customer engagement as a Senior Customer Success Manager at Abnormal AI. Focus on strategic planning, customer onboarding, and maximizing product value.

As a Senior Customer Success Manager, you will take charge of relationships with assigned customers, ensuring they achieve their business goals through effective platform utilization. Your analytical mindset and team-oriented approach will support customers in overcoming challenges while fostering ongoing product adoption. Partner with internal teams to share insights and enhance customer experiences through tailored recommendations.

Key Responsibilities:
• Serve as the main contact for customer interactions
• Execute business reviews and ensure alignment on success goals
• Analyze customer needs to develop influential strategies




• Foster awareness and adoption of platform capabilities
• Monitor customer health and risk factors proactively

Requirements:
• At least 5 years in enterprise SaaS with 3+ years in Customer Success
• Strong relationship management skills, including at the executive level
• Excellent communication and organizational abilities
• Proven experience in problem resolution and customer service
• Technical knowledge of internet technologies and email security

Drive exceptional customer success initiatives with Abnormal AI and strengthen user experiences.
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📌 Senior Customer Success Manager Position (Ontario)
🏢 Abnormal AI
📍 Ontario