Become a key player at CPKC as a Customer Solutions Specialist, managing customer needs with expertise. Provide world-class support through effective communication and problem resolution.

As a Customer Solutions Specialist, you will play a vital role in the execution of daily customer service operations. Your responsibilities include managing customer inquiries, coordinating shipments, and addressing service disruptions. Building solid relationships with customers and operations teams will be essential for success in this interactive role.

Key Responsibilities:
• Address customer questions about service, shipments, and billing
• Monitor and update shipment statuses accurately
• Ensure proper documentation of all customer communications




• Resolve service-related issues, escalating as necessary
• Support onboarding for current customers with guidance

Requirements:
• Minimum 2 years of customer service experience
• Logistics or transportation background is advantageous
• Strong multitasking and detail-oriented skills
• Effective verbal and written communication abilities
• Capacity to perform in a 24x7 operational setting

Support customers effectively while contributing to transformative logistics solutions at CPKC.
#J-18808-Ljbffr

📌 CPKC Customer Solutions Specialist (Manitoba)
🏢 Canadian Pacific Railway
📍 Manitoba