Customer Service Representative - Technical Support (Remote)Base pay range: CA$21.00/hr – CA$24.00/hrBIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry. We are expanding our team and looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.About the RoleYou’ll be stepping into an existing role focused on providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers. Essentially, you will be the first point of contact when a user needs technical assistance.This position requires consistent availability during afternoon and evening hours: 2:00 PM – 10:30 PM EST, Monday through Thursday, with an additional day shift on either Saturday or Sunday.QualificationsMinimum 2 years experience delivering exceptional customer serviceEnjoy working with people, helping to solve their problemsPossess excellent listening skillsWork well independently as well as being a great team playerExhibit great leadership qualities, acting as a mentor to other team membersDisplay a positive and friendly demeanor when dealing with customers over the phonePossess strong computing skillsHandle complex inquiries independentlyThrive in a busy environmentDemonstrate advanced customer service skillsView inquiries as opportunities to exceed customer expectationsConsistently maintain a positive attitudeHave strong English written and oral communication skillsProficiency in Microsoft Word and ExcelResponsibilitiesProvide outstanding technical support to our customersRespond to telephone and email inquiries from individuals utilizing our online softwareFollow up on customer requests to ensure complete handling of the caller’s inquiryCreate cases for new features and solutions for our development team to implementTest cases released by the development team to ensure proper functioningMake suggestions for ways of improving workflows and processesRecord and forward customer feedback to the appropriate areasEducate and provide training to customers on using various aspects of the softwareTrack frequent call types for discussion during weekly meetingsParticipate in daily team meetingsBonus Points If You HaveExperience as a team lead or supervisor in a previous roleExperience in providing technical support for software providersSpanish or French language skillsJob ID #T202601-08CCEWhy Join UsAt BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open workplace that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.Another key part of our culture is our purposeful avoidance of titles. We don’t use job titles as they don’t reflect the value we place on humility. And we lead with our heart,



treating all our customers and team members with integrity and compassion.We are looking for like‑minded individuals who are interested in growing with us.BenefitsComprehensive benefits packageHealth spending accountGrowth opportunitiesFlexible working hoursOn‑the‑job trainingWork‑life balanceFree on‑site parkingTeam Recognition PointsSocial committeeFun, open and collaborative environmentBe More Than an EmployeeEmployee Stock Ownership Plan (ESOP)How to ApplyWe’d love to hear from you. If this describes you, please submit a creative application that is sure to grab our attention. Visit our Careers Page to learn more. We sincerely thank all applicants for their interest; however, only applicants selected for interviews will be contacted.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role. In addition to this salary, we offer full medical (health, dental, and vision) coverage as well as life insurance and disability insurance.#J-18808-Ljbffr

📌 Customer Service Representative - Technical Support - C$21 - C$24 An Hour - Remote (Winnipeg)
🏢 BIS Safety Software
📍 Winnipeg