Join TELUS as a Manager of Community and Service Excellence in Surrey, BC, and spearhead a top-notch technician team. Focus on sales optimization and customer satisfaction while nurturing community connections.

As a full time Manager, you'll guide a proficient team of 15-20 technicians, driving both service excellence and revenue growth. You will inspire your team to engage in sales opportunities while ensuring a seamless customer experience. Your role is pivotal in building lasting local partnerships to enhance TELUS' presence.

Key Responsibilities:
• Coach and motivate a high-performing technician team
• Drive revenue through effective sales strategies
• Manage operational workflow and customer issue resolution




• Track performance metrics and customer insights
• Coordinate efforts with dispatch and other teams

Requirements:
• At least 5 years in telecommunications or relevant fields
• Proven leadership in managing technical operations
• Strong analytical and decision-making skills
• Exceptional organizational and communication skills
• Proficient in English for communication and navigation

Bring your leadership and strategic talents to TELUS to create exceptional customer experiences and strengthen community ties.
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📌 Technician Team Manager at TELUS (British Columbia)
🏢 Intello Technologies
📍 British Columbia