Join Scotiabank as a Senior Analyst for ITSM Governance, based in Toronto, Ontario. This role focuses on process management, compliance, and stakeholder collaboration in a supportive workplace.

As a Senior Analyst, you will oversee key ITSM Governance processes while ensuring compliance with internal standards and regulations. Your responsibilities will include building and updating the Governance Model and engaging with diverse teams to optimize processes. Your role will effectively bridge business and technical aspects, ensuring excellent communication and transparency throughout the organization.

Key Responsibilities:
• Design and maintain ITSM Governance documentation
• Analyze governance processes for improvement




• Collaborate with ITSM Process Owners and stakeholders
• Support regulatory compliance in departmental initiatives
• Champion customer-focused practices across the team

Requirements:
• Fluent in English, Spanish is an asset
• Experience in reliability engineering or process engineering
• Familiarity with ITSM and ITIL frameworks
• Engagement with Agile and DevOps teams
• Knowledge of process analysis methodologies

Highlight your skills in driving ITSM Governance at Scotiabank in Toronto.
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📌 Senior Analyst Governance in ITSM (Ontario)
🏢 Kibbi Technologies
📍 Ontario