Rival Group is seeking an IT Support Specialist for a 6-month contract based in Vancouver. Engage in hybrid work while supporting a diverse IT setting with both Mac and Windows.

Bring your 2-4 years of experience in desktop support to this role. Your responsibilities include managing user access in Microsoft 365 and resolving hardware and software issues. Work in a collaborative atmosphere where your contributions directly influence team dynamics and efficiency.

Key Responsibilities:
• Provide troubleshooting for Mac/Windows connectivity issues
• Manage onboarding and offboarding processes efficiently
• Document IT processes and create clear guides
• Elevate complex issues to senior staff as necessary
• Keep accurate records of IT tickets and resolutions

Requirements:
• 2-4 years of relevant IT support experience
• Familiarity with Microsoft 365 and macOS/Windows environments
• Strong verbal and written communication abilities
• Ability to work independently with minimal supervision
• Commitment to excellent customer service under pressure

Become an integral part of Rival Group’s IT department, contributing to meaningful technology solutions.
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📌 Vancouver IT Support Specialist Position (British Columbia)
🏢 Rival Technologies
📍 British Columbia