Step into a pivotal role as Manager of Terminal Operations with GTAA at Toronto Pearson. Drive efficient passenger services while leading a dedicated team in airport operations.

This managerial position reports to the Associate Director and is vital for maintaining compliance and optimizing terminal operations. Your leadership will focus on developing a high-performing team while managing contractor relationships and enhancing service quality. Together, you will work to ensure a seamless and safe experience for travelers.

Key Responsibilities:
• Direct the Terminal Officers' daily functions
• Enhance safety and efficiency in passenger flow
• Foster collaborations with airlines and service providers
• Monitor compliance with operational standards
• Analyze KPIs to support continuous improvements

Requirements:
• 7+ years in operational leadership roles
• 3+ years managing frontline teams
• Proven experience with stakeholder relations
• Solid analytical skills and reporting expertise
• Knowledge of airport operations and regulations

Transform airport terminal experiences and ensure operational excellence as the GTAA Manager in Terminal Operations.
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📌 GTAA Airport Manager - Terminal Operations (Ontario)
🏢 Greater Toronto Airports Authority
📍 Ontario