Shape a customer-focused sales environment as the Sales Manager at Michaels in Nanaimo, BC. Drive results through coaching and operational leadership.

This role is essential for overseeing front-end operations and ensuring service excellence within the store. You will champion the sales culture, supporting a team with the skills needed to achieve KPI targets. With at least 3 years in retail leadership, you’ll manage compliance with operational standards, enhance customer interactions, and promote key store services.

Key Responsibilities:
• Support the Store Manager in maintaining SOP adherence
• Model effective selling behaviors and customer service standards
• Act as Manager-on-Duty, ensuring smooth daily operations




• Manage in-store programs like Balloons and birthday events
• Drive customer retention through the Loyalty Rewards Program

Requirements:
• At least 3 years of retail management experience
• Ability to perform physical tasks and remain engaged during shifts
• Proven track record in customer service and sales
• Proficient in POS and Self-Checkout operational processes
• Skills in training and mentoring team members

Embrace the prospect to lead sales initiatives and boost customer satisfaction as Sales Manager at Michaels in Nanaimo.
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📌 Michaels Sales Manager Role in Nanaimo (British Columbia)
🏢 Michaels
📍 British Columbia