Customer Service Supervisor - YYC Airport
Job Category : Airport Operations

Requisition Number : SUPER017589

Full-Time

On-site

Rate : $27.50 CAD per hour

Locations
Showing 1 location

YYCPF1-Calgary Intl
2000 Airport Rd NE
Calgary, AB T2E6Z8, CAN

YYCPF1-Calgary Intl
2000 Airport Rd NE
Calgary, AB T2E6Z8, CAN

The Supervisor is responsible for leading airport operations staff to ensure safe, effective, and compliant service delivery. This role oversees daily activities, manages team performance, enforces company policies, and supports operational excellence across assigned departments. The Supervisor plays a key role in maintaining safety standards, enhancing customer service, and driving continuous improvement within airport operations.

RESPONSIBILITIES

Supervise and lead airport staff, including ground crew, customer service representatives, and maintenance personnel

Ensure safe and efficient airport operations in compliance with company policies and regulatory standards

Provide hands-on leadership and support to promote teamwork, accountability, and performance excellence

Manage staff schedules, assignments, and workload distribution to optimize operational efficiency

Conduct regular team meetings to communicate goals, expectations, and operational updates

Train and onboard new employees, ensuring proper instruction and safety orientation

Enforce company policies and procedures, addressing non-compliance issues promptly and professionally

Maintain accurate documentation related to attendance, performance evaluations, and incident reporting

Collaborate with other airport departments to coordinate operations and resolve challenges

Handle escalated customer inquiries and complaints with professionalism and timely resolution

Conduct performance evaluations and provide constructive coaching to team members

Identify operational improvement opportunities and implement efficiency-enhancing initiatives





Ensure equipment and vehicles are properly maintained to prevent operational downtime

Manage inventory levels and coordinate replenishment of supplies

Assist with budget preparation and cost control efforts

Monitor compliance with security procedures and report incidents or breaches

Participate in emergency response and crisis management activities as required

Promote a proactive safety culture and encourage reporting of hazards and concerns

Stay informed of industry developments and best practices to support continuous improvement

Serve as a liaison to senior management, providing updates on operational performance and challenges

Demonstrate strong problem-solving, customer service, interpersonal, and oral communication skills

Apply logic and understanding to carry out instructions furnished in written, oral, or diagram form

Work effectively in an airport environment around aircraft and moving equipment

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Must be legally authorized to work in Canada

Ability to read, write, speak, and understand the English language, including written documentation

Must have reliable transportation

Supervisory or leadership experience preferred

Strong organizational and communication skills

Ability to manage multiple priorities in a fast-paced airport environment

Commitment to safety, compliance, and operational excellence

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE

Prolonged standing and walking

Ability to lift up to 70 pounds





Ability to reach with hands and arms; grasp, climb, stoop, bend, kneel, crouch, or crawl

Ability to hear and respond to spoken voice and audible alarms in a terminal or airside environment

Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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📌 Supervisor (Alberta)
🏢 PrimeFlight Aviation Services
📍 Alberta