Drive complaint resolution excellence at Tangerine as the Investment Funds Complaints Manager. Focus on managing regulatory complaints and enhancing client relationships through effective leadership.

In this vital role, you will support the Wealth Management Complaints and Investigations program and maintain accountability for regulatory responses. Your contributions will be crucial in ensuring compliance with policies while fostering operational improvements within the Complaints Centre of Excellence. Collaborate closely with stakeholders to strategize and implement best practices.

Key Responsibilities:
• Champion a customer-centric culture across the organization
• Conduct detailed analysis of complaints and oversee investigations
• Adhere to all governance and compliance mandates




• Drive team efficiency by improving complaint handling processes
• Maintain open lines of communication with clients and partners

Requirements:
• College diploma or university degree needed
• 5+ years of experience in a financial services environment
• Familiarity with Canadian regulatory requirements
• Strong analytical and problem-solving capabilities
• Bilingual skill set in English and French is essential

Become part of Tangerine's mission to redefine banking through creative customer service and effective complaint management.
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📌 Tangerine Investment Funds Complaints Manager (Quebec City)
🏢 Tangerine Bank
📍 Quebec City