Enhance your career with Cognizant as a ServiceNow Business Analyst in a remote setting. Your expertise in ITSM and HRSD will be pivotal in delivering effective solutions.

Cognizant is in search of a skilled ServiceNow Business Analyst for our Mississauga team. This role focuses on the successful implementation of ServiceNow across ITSM and HRSD, where you'll refine business processes and foster operational excellence. Use your strong analytical skills to create effective functional requirements and support technology projects that matter.

Key Responsibilities:
• Partner with stakeholders to refine ServiceNow business requirements
• Assess and enhance existing ITIL-based processes
• Create detailed functional requirements and acceptance criteria




• Collaborate for effective solution delivery across teams
• Define reporting needs and develop operational dashboards

Requirements:
• Bachelor’s degree in a related field
• Minimum 5 years' experience with ServiceNow projects
• Proficient in ITIL processes and ServiceNow functionalities
• Strong communication and interpersonal skills
• Capable of managing testing and documentation processes

Bring your ServiceNow expertise to Cognizant and drive meaningful business transformations.
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📌 Cognizant ServiceNow Analyst Opportunity (Ontario)
🏢 Cognizant Technology Solutions
📍 Ontario