Position Type:PermanentJob Title:Bilingual TrainerDepartment:Client SolutionsCompetition Number:R-267626Internal/External:Internal / ExternalEmployment Type:Permanent, Full-TimeOffice Location:Montreal, QC (Hybrid)Salary:Starting at $27.40/hourReports To:Team LeadJob SummaryThe Trainer is primarily responsible for delivering training (virtual and in-person) to new and existing operational employees. They support the design, development, and organization of various training materials and programs. They conduct training needs assessments to identify learner requirements, monitor learner progress from delivery through testing and evaluation, and share results with leaders to ensure training effectiveness and measurable success. They foster an engaging, interactive and creative learning environment by using blended methodologies, including virtual instructor‑led training, self‑directed e‑learning modules, interactive case studies, knowledge‑based assessments, simulations, and hands‑on production activities.Key ResponsibilitiesDeliver End‑User TrainingDeliver end‑user (in‑person, virtual or hybrid) training for Operations teams through various learning instructional methods (eLearning, instructor‑led, cooperative, blended), primarily via virtual platforms and in person, as required by business needs.Apply adult‑learning principles to support learner engagement, retention, and skill development.Provide ongoing support to learners during and after training to reinforce desired learning outcomes.Offer individualized coaching and guidance throughout and following training sessions.Provide constructive and timely feedback to support performance expectations.Ensure participant engagement and foster a respectful, inclusive, and effective learning environment.Provide Curriculum Design InputValidate course design, including content relevance, flow, and instructional style.Test and review new learning modules (e‑learning, assessments, exercises)



and provide feedback.Support the Training Modernization project by contributing to timeline negotiations, project goals, and ensuring deadlines and service standards are met.Manage Training MeasurementsFacilitate quizzes, practical assessments, and knowledge checks to evaluate learning effectiveness.Monitor and document learner performance, progress, achievements, and development needs.Communicate training outcomes, attendance, and required follow‑up actions to leadership.Coordinate and evaluate LMS‑based knowledge assessments and adapt training strategies as needed.Assess hands‑on competencies through direct observation and review of recorded sessions.Generate, analyze, and share key LMS reports on a consistent basis.Review post‑training surveys, performance trends, and KPIs to recommend curriculum enhancements.Foster Stakeholder Support and CollaborationConduct training needs analysis by collaborating with staff and leadership.Provide leaders with scheduled learner progress reports, including results, observed behaviors, and recommendations.Ensure learner system access profiles are complete and active prior to onboarding.QualificationsEducationDiploma or degree in Education, HR, Adult Learning, or related fieldExperienceMinimum 2 years of relevant training and facilitation experience through classroom, online, virtual and web‑based methodologiesKnowledge and SkillsKnowledge of and practical application of adult learning principles and instructional delivery principlesEasily gains trust and support of peers,



encourages collaboration, remains composed, and is receptive to feedbackExcellent time management skills; effectively establishespriorities and adapts to changeStrong presentation and facilitation skills with the ability to clearly explain concepts and provide directionLife‑long learner with interest in Medavie Claims and Administration systems, products, processes, and learning industry best practicesLanguageBilingualism (French and English): To meet the needs of our clients, the person in this role must be bilingual.What's in it for you?A stimulating and friendly work environment rooted in Medavie's core values: Caring, Accountable, Responsive, Creative, and Community‑minded.Opportunities for all employees to take initiative, make suggestions, and think outside the box.A diverse team of colleagues with experience in various fields.A health and dental care plan that is 100% employer‑paid from the first day.A performance bonus program.A culture that strongly supports employee learning and professional development.Work‑life balance that includes flexible schedules and the possibility of working from home.An environment focused on employee well‑being, with health assessment tools and funding for sports and wellness‑related activities.We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Bilingual Trainer- 12 Months Term - C$27.4 An Hour (Winnipeg)
🏢 Medavie
📍 Winnipeg