Become a key player at Joe Johnson Equipment in Calgary, Alberta, as a Service Writer focused on enhancing customer relations and optimizing service workflows. Utilize your technical and organizational skills.

In this Service Writer position, you will engage directly with customers, ensuring their service requests are met efficiently at Joe Johnson Equipment. Your role will involve creating work orders, coordinating with technicians, and guiding clients through the service process to maintain high satisfaction levels. The position blends customer service expertise with administrative precision.

Key Responsibilities:
• Act as the main point of contact for all customer inquiries
• Create and manage detailed work orders for service




• Process repairs and follow through on customer satisfaction
• Complete warranty documentation and verify eligibility
• Assist with shop scheduling and manage capacity

Requirements:
• 3+ years as a Service Writer or in customer service
• Solid mechanical understanding is advantageous
• Exceptional attention to detail in documentation
• Effective communication and relationship-building skills
• High school diploma; further education preferred

Utilize your combined skills in service writing and customer interaction at Joe Johnson Equipment for success.
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📌 Customer-Focused Service Writer Role (Alberta)
🏢 Waterblast
📍 Alberta