Elevate your IT career with our Helpdesk Support role in Oakville. This part time position focuses on providing hands-on support, including troubleshooting and device logistics.

You will engage with users as a vital link in our IT operations, responding to help desk tickets and managing device configuration. Your responsibilities include assisting with onboarding and offboarding processes while ensuring smooth technical functionality for staff. This is an excellent path for individuals eager to enhance their IT skill set.

Key Responsibilities:
• Handle inbound help desk tickets and support requests
• Troubleshoot Windows laptops, iPads, and Microsoft 365
• Prepare devices for new hires and manage inventory




• Document procedures and common issues efficiently
• Update tickets and assist with internal reporting

Requirements:
• Detail-oriented with excellent organizational skills
• Strong verbal communication in English; French is an asset
• Comfortable managing multiple priorities
• Experience with ticketing systems is a plus
• Willingness to undertake hands-on tasks

Become a pivotal contributor to our IT support team in Oakville, enhancing user experience through top-notch support.
#J-18808-Ljbffr

📌 Helpdesk Support in Oakville (Ontario)
🏢 Encore
📍 Ontario