Join Coast Capital in Shelbourne as a Full time Member Services Agent where you’ll support members with valuable financial insights and exceptional customer care. You will embody our commitment to building a better future together with proactive engagement.

This position emphasizes the importance of connecting with members and ensuring their financial well-being. Responsibilities include acting as the first point of contact, resolving queries, and fostering a supportive environment. You will utilize strong communication and empathy to educate members on various banking channels, driving positive outcomes.

Key Responsibilities:
• Serve as the initial contact for member inquiries
• Educate members on financial products and services




• Take ownership in identifying and resolving banking issues
• Collaborate with colleagues to enhance member experiences
• Stay vigilant in detecting potential fraudulent activities

Requirements:
• Excellent verbal communication skills in English
• Strong empathy and understanding of member needs
• Initiative in resolving challenges
• Adaptability to changing circumstances
• Positive approach with a focus on inclusion

Support members through dedicated service and effective financial guidance at Coast Capital.
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📌 Full-Time Member Services Agent at Coast Capital (British Columbia)
🏢 Coast Capital Savings
📍 British Columbia