Elevate customer service at Fidelity as a Team Manager in Customer Experience, following a versatile hybrid schedule. Focus on driving product usage and customer satisfaction while innovating financial services.
In this full-time role, you’ll partner with cross-functional teams to establish robust customer experience processes. You'll guide the team in addressing client needs and enhancing product adoption while leveraging your strong communication and leadership skills. Your analytical mindset will be key in tracking performance metrics and client feedback.
Key Responsibilities:
• Boost product adoption through user engagement
• Ensure rapid client onboarding and support
• Troubleshoot and resolve incoming customer inquiries
• Develop CX processes for a seamless client journey
• Monitor product support success metrics and improvements
Requirements:
• 3+ years of experience in financial services
• Relevant university degree or equivalent
• Coaching and management experience preferred
• Proficiency in data-driven approaches
• Client-facing experience essential
Join Fidelity to shape the future of customer experience in financial services.
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