VACANCY DETAILS VACANCY NUMBER: 44394PS
JOB TITLE: SWITCHBOARD RESOURCE OPERATOR, CPT
STATUS: CASUAL PART TIME
DEPARTMENT: RESOURCE CENTRE AND SWITCHBOARD
LOCATION: WELLAND SITE
HOURS OF WORK: AVAILABILITY IS REQUIRED FOR DAYS, AFTERNOONS, NIGHTS, WEEKENDS, AND STATUTORY HOLIDAYS. SHIFTS MAY BE OFFERED IN ADVANCE OR ARISE ON SHORT NOTICE, INCLUDING LAST-MINUTE CALL-INS, BASED ON OPERATIONAL NEEDS
POSTING DATE: 16 SEPTEMBER 2026
CLOSING DATE: 22 SEPTEMBER 2026
NUMBER OF POSITIONS: 2
UNION: SERVICE EMPLOYEE'S INTERNATIONAL UNION-CLERICAL
WAGE RANGE: $26.610 TO $28.537 PER HOUR
POSITION OBJECTIVE: Regional Resource Centre Operator carries out all activities associated with smooth functioning of the hospital switchboard operation and Resource Centre operation by processing incoming/outgoing calls for all NH sites, providing information, paging, and responsibility for NH on call schedules, handling of all codes, and after hours paging for all NH on call staff. Staff are also responsible for communication when downtime and emergency procedures are in effect. Processing requests for maintenance, biomed and housekeeping for all NH sites, contacting on call staff for call backs using an online model, scheduling as required.
QUALIFICATIONS: Post-Secondary Diploma
One year related experience within Switchboard/Resource Centre, call centre, dispatching or clerical experience in a hospital setting
One year with EZ Call, patient transport and on call process
Demonstrated working knowledge of computer software including Microsoft Outlook, AIMs, QFM, Arc Solutions and Meditech Systems




Demonstrated work experience in multi-tasking and ability to work well under pressure
Solid written and verbal communication skills
Experience in operating office equipment such as: cell phone, photocopier, fax, printer, multiple line telephones & headset
Accurate keyboarding skills with a minimum of 50 w.p.m.
Must have the manual dexterity required for handling equipment and supplies
Demonstrated commitment to patient/client centered care
Compliance with confidential requirements under the Niagara Health Privacy Policy
Demonstrated customer service skills along with professional and informative attitude while interacting with the public, patients, employees and medical staff while working in a fast paced, intense environment while remaining calm
Physical and mental capabilities to perform the duties of the position such as multitasking, keyboarding and working in a fast-paced, stressful environment
Ability to work effectively within a multi-disciplinary team
Must be available for all shifts, vacation replacement, sick time and paid holidays
Consistent and regular attendance required
Questions, quoting the job posting number may be directed to [email protected]




This position is an existing vacancy at Niagara Health. No artificial intelligence is used in the screening, assessment, or selection of applicants.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.

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📌 0000044394 - SWITCHBOARD RESOURCE OPERATOR, CPT (Ontario)
🏢 Niagara Health
📍 Ontario